We have created a number of standard letters, which can easily be converted for use as emails. Although we have made numerous changes all the letter/email structures are based on advice provided by ‘Which’. Albeit, we have been told they don’t presently provide advice for punters, we are really grateful for their hard work in many other areas of consumer advice, which has enabled us to adopt things for the punter. ‘Which’ is an excellent organisation that we would encourage you to join (click here).
We do hope the letters/emails help you to complain!
Best of luck with your complaints and don’t forget to copy your MP into the correspondence and/or the UK Gambling Commission.
All these files are free to download and use:
A standard letter format questioning a bookmaker’s unfair contract terms and conditions
(Click here) NB: It will open in a new tab or window in your browser, you can download it from there.
Letter to report unfair terms and conditions to the CMA
(Click here) NB: It will open in a new tab or window in your browser, you can download it from there.
Letter to ask for correct payment of a disputed bet, e.g. at best odds guaranteed if you haven’t had written confirmation that this promotion has been withdrawn
(Click here) NB: It will open in a new tab or window in your browser, you can download it from there.
Standard letter format questioning a bookmaker for not paying out
(Click here) NB: It will open in a new tab or window in your browser, you can download it from there.
Letter to Trading Standards and/or the Advertising Standards Authority complaining about a promotion
(Click here) NB: It will open in a new tab or window in your browser, you can download it from there.
Letter to use if a bookmaker does not respond to your complaint
(Click here) NB: It will open in a new tab or window in your browser, you can download it from there.
A standard letter format before starting a small claims court procedure
(Click here) NB: It will open in a new tab or window in your browser, you can download it from there.
