Email or letter to ask for correct payment of a disputed bet
Your full address
(insert name), CEO
(insert full address, including postcode)
NB: If the company is based outside the UK you may want to use email? The same layout is fine. A good place to look for any email address is ceoemail.com. Google will inform for a postal address and CEO names.
Reference: [e.g. bet number online or stamp on bet slip in shop]
On (enter date, e.g. dd/mm/yy) I placed a winning bet, but have only received an incorrect settlement. I have enclosed/attached a copy of the bet for ease of reference.
Unless there is something relating to our contract that I have no knowledge of, it is apparent that an error has been made on your part. As I appear not to be party to the relevant part of the contract you may have used, you have no legal basis for not remunerating me correctly.
I request confirmation from you that the bet settlement will be amended accordingly or the exact reason pertaining to your terms and conditions as to why the amount paid is correct. I would like to take this opportunity to remind you that bets taken in the UK are legally enforceable. This means that a UK licensed gambling company has to provide evidence why it is not paying an amount won on a bet. Your staff can be as obstructive as they like, but the reality is that (enter name of company) will have to provide said evidence.
I look forward to hearing from you in the next seven days or I will begin to consider escalating the matter to the relevant regulator, your ADR and/or the small claims court. Clearly a complaint to an ADR is likely to cost your company money and a legal claim even more.
(Enter your name) (Enter your username if applicable)