Know your rights when sports betting and casino gaming

We are delighted to make available J4P’s leaflet about customer rights when sports betting and casino gaming.  Please feel free to download it and share it with others using the hyperlink below:

Know your rights when sports betting & casino gambing (click link for booklet)

If you download the leaflet and then open the file using Adobe Acrobat Reader (free from: all the hyperlinks will be live using one click. Using the file online within your browser you will have to copy and paste the links into your browser.

The leafet will be updated, as and when, necessary.  Any constructive feedback is welcome using our email address:

This initiative is part of our self-help programme.  We do help a small number of people personally.  However, as we have no income and rely on a small number of people giving their time for free we cannot help everyone who comes to ‘our door’.  We do hope the leaflet is useful?

Best of luck if you have the need to take up a dispute with a bookmaker. DO NOT let them bully you by quoting T&Cs that include wording similar to the following, “At our sole discretion.” Any wording like this is unfair based on the ‘Consumer Act’ (2015) as the wording provides ultimate power to the service provider and therefore will not stand up in a court of law.  Another classic is, “Where a dispute is referred to our Alternative Dispute Resolution provider, the resulting decision shall be final and binding and you therefore will not have further recourse to the courts.”  This is utter nonsense and gambling companies know this.


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