There has been a lot of publicity about how good the training is for staff who work for off-course bookmakers, but we think it is fair to say that this is not always the case.
We’ve been doing some investigative work and managed to get hold of some pages from a training manual. We will release them all over a period of time.
Here is the first about the ‘Types of Customer’ that a new member of staff must expect. It’s a great first insight into high quality staff training. All you need to do is click on the green text and the training manual page will open in a new tab or window.