A gambling company won’t pay me for a specific or group of bets

Email or letter to ask for payment of a specific or group of bets


Your full address

Email address

Tel. No.

(insert name), CEO

(insert company)

(insert full address, including postcode)




NB: If the company is based outside the UK you may want to use email?  The same layout is fine.  A good place to look for any email address is  Google will inform for a postal address and CEO names.




Delayed payment of winnings 

I have an online account with (insert company); username – (insert username).

I’ve tried to withdraw (some/all – delete as appropriate) of the money (insert exact amount if you wish), which is being withheld from me without good reason.

I’ve contacted your customer services on a number of occasions and they are very unhelpful.  Nobody will tell me why I have to wait so long and why additional security checks are required. After over (insert period of time) I still don’t know where my money is and what’s going on.  All your staff will tell me is that I have to be patient.  Your staff have refused to provide a time frame and their list of excuses for not accepting proof of my identity is verging on the ridiculous.

The following is very applicable to my situation:

(Insert any other relevant details of your case).

I would like to take this opportunity to remind you that bets taken in the UK are legally enforceable.  This means that a UK licensed gambling company has to provide evidence why it is not paying an amount won on a bet or series of bets.  Your staff can be as obstructive as they like, but the reality is that (enter name of company) will have to provide said evidence.

I do hope you can ensure a quick resolution to this situation.

I look forward to hearing from you in the next seven days or I will begin to consider escalating the matter to the relevant regulator, your ADR and/or the small claims court. Clearly a complaint to an ADR is likely to cost your company money and a legal claim even more.

Yours sincerely,


(insert your name) (insert your username)


Logo final

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.