A gambling company keeps asking for more and more personal documents off me
Your full address
Email address
Tel. No.
(insert name), CEO
(insert company)
(insert full address, including postcode)
Date
NB: If the company is based outside the UK you may want to use email? The same layout is fine. A good place to look for any email address is ceoemail.com. Google will inform for a postal address and CEO names.
Dear
Know your customer
I have an online account with (insert company); username – (insert username).
For some reason, unknown to me I seem unable to prove my identity to your company.
I’ve contacted your customer services on a number of occasions and they are very unhelpful. Nobody will tell me why my documents keep failing to meet your quality standards and, if and when they do meet these mystery standards, your staff just ask for more documents.
The following is very applicable to my situation: https://www.gamblingcommission.gov.uk/news/article/reminder-to-operators-new-licence-condition-on-customer-identity
(Insert any other relevant details of your case)
I do hope you can ensure a quick resolution to this situation.
I look forward to hearing from you urgently or whoever you delegate the task to.
Yours sincerely,
(insert your name) (insert your username)
