Deposit threshold for requesting source of funds

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Mhone2411
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Deposit threshold for requesting source of funds

Post by Mhone2411 » Sun Mar 22, 2020 11:48 am

Hello, I'm looking for some information if possible if anybody can help please?

Does anybody know if there is a mandotary deposit limit threshold for online casinos that when reached the casino must request proof of wealth, proof of funds, verify affordability etc? Or are they allowed to choose their own threshold?

I've been having a look on the gambling commissions website but I can't find anything.

Also is it a condition of all casinos license's that they actually have a threshold or is it at their discretion?

Jimmy Justice
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Posts: 868
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Re: Deposit threshold for requesting source of funds

Post by Jimmy Justice » Mon Mar 23, 2020 10:05 am

Hi Thank you for your post. This url answers your question: https://www.gamblingcommission.gov.uk/f ... dvice.aspx

There are caveats, but the basic regulatory and legal theme is, "undertaking identification and verification when a customer approaches a deposit, spend or win of €2000." So, around 2.2K sterling.

This does not apply to sports betting where the laws are very different.

I hope this helps?

JJ

Mhone2411
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Re: Deposit threshold for requesting source of funds

Post by Mhone2411 » Wed Mar 25, 2020 9:35 pm

Thank you so much! I have been looking everywhere for this information.

Mhone2411
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Re: Deposit threshold for requesting source of funds

Post by Mhone2411 » Thu Mar 26, 2020 5:02 am

If you don't mind, could I ask your opinion on the below situation please? I personally feel as if Gala Bingo have been extremely irresponsible, however I'm not sure if they have actually broken any license terms and it would be really helpful to get a second opinion on it before I submit a complaint.


In December my step daughter signed up to a few online casinos, over the Christmas holidays she became some what addicted to them and at the beginning of January came to us upset because she had gambled away all of her money. We signed her up to Gamstop, she lost a few hundred pounds and learnt her lesson...and that was that, so we thought.

One of the casinos that she signed up to and gambled on was Gala Bingo and the account that she registered at Gala Bingo.

She registered for Gamstop on 5th january and her Gala Bingo account was blocked from this date during to the Gamstop exclusion.

During this time, my 22 year old daughter was home with us for the Christmas period and heard the various conversations about the situation etc....she has severe learning difficulties and usually lives in sheltered accommodation.

We have just discovered that my daughter registered an account at Gala Bingo on 6th January and since then has deposited a total amount of £12,378.91 in the space of about 11 weeks.

My daughter earns around £900 a month and had around £2,000 in savings...the funds from the remaining deposits have come from high interest short term loans that she has taken out on order to fund her gambling. The total amount she had taken out in loans is £9,00 purely to make deposits at Gala Bingo.

She has been able to deposit £12,378.91 without so much as a question as to where the funds originated from or any question about affordability.

Additionally she has never been asked to verify her identity.

On the 01/02/2020, after she had deposited £2,565 Galabingo sent her an email stating the following....


Dear xxxxxxx,

At Gala Bingo, the important thing is to fully enjoy your gaming experience and the best way to do that is to gamble responsibly.

We would like to remind you of the account management tools that are available to you through the Account section of our websites. These include:
Deposit Limits – enable you to set a maximum daily, weekly and/or monthly limit for the amount you are able to deposit into your account.
Gameplay Reminders – keep track of your play by setting a ‘game play check’ at the beginning of your gaming session
Session Limits – enable you to set a time limit to help you control how long you are logged in.
Time Out Period – if you wish to take a break from your account, contact us to arrange a time out period from 24 hours up to 6 weeks.
Account Closure – you may close your account at any time, contact us if you wish to do so.
For more information on how to manage your play please visit http://responsiblegambling.galabingo.com

For free, independent, advice and support in relation to any responsible gambling matter, please contact the National Gambling Helpline on 0808 8020 133. For more information, see begambleaware.org

Contact us if you have any further queries or would like help implementing any of the tools above.

EMAIL: responsible.gambling@galabingo.com

PHONE: United Kingdom: 0800 294 7 294 or Overseas: +44(0) 203 288 7905

LIVE CHAT: visit www.galabingo.com to chat live to a Customer Service representative.

Kind regards,

The Team @ Gala Bingo
When the fun stops, Stop!



She replied to this email saying that she couldn't close her account as the link in the email didn't work and sent them a screenshot of the error she was receiving She received no reply to this email and was able to deposit a further 9,813.91 after sending this email to them.


On the 17/02/2020 she attempted to make a deposit using my step daughters debit card whilst visiting. This was blocked by Gala Bingo and their 'Risk Operations Team' sent her the following email

Dear xxxxxx,


We have noticed that the Visa***xxxx registered on your account has been shared with a different user in our system. Therefore, we have proceeded to block said card.

According to our Terms and Conditions (p.3/p.6.5) each player is allowed to use only own financial instruments for both deposits and withdrawals and financial sharing is not allowed.

If the card belongs to you, please send us copies of the front and the back of it. Due to security reasons you can hide the CVV code on the back and the middle digits of the card number, leaving only the first six and the last four of them visible. The rest of the information should be clearly visible and the card should be also signed.

We also need a copy of both sides of your government issued ID - this can be a driver's license, passport or national identity document with a photo. You may email such files as attachments to documents@galabingo. If you have access to your profile, you can upload them directly through your account under “My Account” – “My Account Details”. The file(s) should preferably be in JPG or PDF format and not bigger than 5MB. Keep in mind that we need to see the whole document (all four edges) and that all details must be clearly visible unless otherwise specified.

We assure you that your documents will be held in a secure database and will be viewed only by a specialized team. The documents verification usually takes up to 72 hours.

We thank you for your understanding and cooperation in advance!

Regards,

Risk Operations Team


The debit card that she attempted to use and that they confirmed in their email was the debit card that my step daughter used to deposit on her account, which is now blocked due to her registration with Gamstop. Galabingo are aware that her account is blocked due to Gamstop registration.

They emailed my daughter advising that the card was registered to another user however took no action to block my daughters account due to her attempting to deposit using a debit card that was associated to a Gamstop blocked account.

When they emailed her they asked her to provide proof of the card and also to email them documentation proving her ID, she did not respond to either request and they did not follow up on this or request this information again, allowing her account to remain active and for her to continue making deposits to them.


The information that I can find from the Gambling Commission states the following:


For casino operators, a key requirement of the Money Laundering Regulations is to make checks on customers. Two approaches can be adopted by casino operators:

identifying and verifying the identity of all customers on entry to the premises
undertaking identification and verification when a customer approaches a deposit, spend or win of €2000.


Casino operators must also apply CDD measures in relation to any transaction that amounts to €2,000 or more, whether the transaction is executed in a single operation, or in several operations which appear to be linked. In addition, they must also apply enhanced due diligence (EDD) where a customer presents a higher risk of money laundering or terrorist financing.





Galabingo's website states the following:

As a betting operator, licenced and regulated to trade in the UK, we have a licencing obligation to know that the source of the funds that customers use to play with us is legitimate. Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use.
We do appreciate this may be the first time you have been asked this question but it is a clear licencing requirement from the Gambling Commission of Great Britain. LC International LTD is not alone in seeking this type of information from customers, and it is likely that other betting operators will also request this information from you when your spend/play reaches equivalent levels.


However their live chat agent stated the following when asked about it:

"We don't have any deposit Threshold, you only have the option if you would like to. And we don't ask for any proof of funds or documents as long as your account is good. As long as your account is good and there are no suspicious activity on the account then our relevant team wouldn't ask any documents from you"

I have full screenshots of all emails, live chats etc.

Jimmy Justice
Site Admin
Posts: 868
Joined: Wed Jan 13, 2016 9:16 am

Re: Deposit threshold for requesting source of funds

Post by Jimmy Justice » Thu Mar 26, 2020 10:14 am

Hi,

Thank you for your extensive post.

If you are agreeable I think the best way forward is to continue our discussions in private using info@justiceforpunters.org because what you are explaining is very complex with numerous factors to consider. I hope this is OK?

On the face of it, despite GalaBingo intervening I do think their back office systems have made mistakes.

I look forward to you sending an email and helping.

JJ

Mhone2411
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Joined: Sat Mar 21, 2020 1:29 pm

Re: Deposit threshold for requesting source of funds

Post by Mhone2411 » Thu Mar 26, 2020 8:51 pm

Thanks so much, I have just emailed you.

Jimmy Justice
Site Admin
Posts: 868
Joined: Wed Jan 13, 2016 9:16 am

Re: Deposit threshold for requesting source of funds

Post by Jimmy Justice » Fri Mar 27, 2020 12:22 pm

Hi,

Received safely. I will reply today.

JJ

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