Hi

A place where you can introduce yourself to the 'Justice For Punters' community.
dealer wins
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Posts: 8
Joined: Mon Sep 30, 2019 2:13 pm

Hi

Post by dealer wins » Tue Oct 01, 2019 2:41 pm

Hi from a long time arber. Have browsed your great forum many times over the years, thought I would finally register and actually had to make an IBAS claim last month. Will update when the result is in.

Jimmy Justice
Site Admin
Posts: 801
Joined: Wed Jan 13, 2016 9:16 am

Re: Hi

Post by Jimmy Justice » Wed Oct 02, 2019 7:44 am

Thank you.

JJ

dealer wins
Supporter
Posts: 8
Joined: Mon Sep 30, 2019 2:13 pm

Re: Hi

Post by dealer wins » Thu Oct 03, 2019 10:23 am

Quick question regarding my claim. I have submitted it in full and received a reference number 3 weeks ago. I have since found a tweet from myself and reply from Betfair that would help my case even more, but I am finding it hard to contact IBAS to send a screenshot of it as further evidence. I cant see how to log into my existing claim to add the upload, and they dont seem to respond to email and their phone line is a recorded message with no way to speak to anyone.

Any ideas? Many thanks

Jimmy Justice
Site Admin
Posts: 801
Joined: Wed Jan 13, 2016 9:16 am

Re: Hi

Post by Jimmy Justice » Fri Oct 04, 2019 7:59 am

IBAS are pretty impossible to get a reply from. It's called high class customer service. Shakes his head.

1. Send a letter. They are based in London.
Independent Betting Adjudication Service
PO Box 62639
London
EC3P 3AS

2. Use adjudication@ibas-uk.co.uk making sure you put your reference number on.

3. Ring the GC and complain about IBAS accessibility and ask them if you can send an email to them for the GC to forward.

I hope this helps?

JJ

dealer wins
Supporter
Posts: 8
Joined: Mon Sep 30, 2019 2:13 pm

Re: Hi

Post by dealer wins » Fri Oct 04, 2019 5:44 pm

Thank you Jimmy, I will email it to them with that address. Much appreciated

dealer wins
Supporter
Posts: 8
Joined: Mon Sep 30, 2019 2:13 pm

Re: Hi

Post by dealer wins » Fri Oct 11, 2019 5:12 pm

Hi again. Just wanted to say that James I from IBAS has now received my additional evidence. Just in time as apparently my case is about to go to the panel imminently.

I will update on the result good or bad.

Thanks again for your help

Jimmy Justice
Site Admin
Posts: 801
Joined: Wed Jan 13, 2016 9:16 am

Re: Hi

Post by Jimmy Justice » Sat Oct 12, 2019 5:49 pm

Many thanks.

JJ

dealer wins
Supporter
Posts: 8
Joined: Mon Sep 30, 2019 2:13 pm

Re: Hi

Post by dealer wins » Fri Nov 15, 2019 4:27 pm

Sadly they sided with the operator :( £6000 down the pan lol

Jimmy Justice
Site Admin
Posts: 801
Joined: Wed Jan 13, 2016 9:16 am

Re: Hi

Post by Jimmy Justice » Sat Nov 16, 2019 10:42 am

Hi,

Thank you for the update.

You have two options:

1. You can appeal their decision. Being honest I wouldn't bother as I've never known them over-turn a decision they've made, in fact they can get quite 'uppity' if people try.
2. File a small claim.
We NEVER encourage people to do option 2 unless the person can answer honestly, "In the very unlikely event I'm asked to stand up in court and testify, would I?" If the answer is no, don't go ahead. If the answer is yes, think carefully, recognise the hassle and stress that will come. Then think again and file the claim if you're convinced. The attached informs how to do this.

IBAS & e-Cogra decisions sometimes do get over-turned in the court process.

I hope this helps?

JJ
Attachments
Know your rights when betting 09-19.pdf
(1.4 MiB) Downloaded 1 time

dealer wins
Supporter
Posts: 8
Joined: Mon Sep 30, 2019 2:13 pm

Re: Hi

Post by dealer wins » Sat Nov 16, 2019 12:18 pm

Thanks for that. Im gonna write it off, as it happened back in June Ive mentally accepted the money is lost if you know what I mean.

Great forum and I will pop by and have a look regularly.

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