Possible data privacy breach

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thomash
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Possible data privacy breach

Post by thomash » Sun Jun 16, 2019 8:24 am

Hi all,

I'm new here but I am not new to account closures and restrictions. I've been a punter long enough to have my share of useless accounts. What I want to tell you about is something strange that happened to me last month. I'm writing to find out if anyone else has experienced anything similar and if there is anything I can do about it.

On the 8th May I went to place a bet on a horse with 10bet. As soon as I pressed the 'bet' button I got an error message saying by bet exceeded the allowed £1 liability. That's right, max £1 liability, not stake! So I tried another bookmaker, this time, Betuk. I got exactly the same message. So then I tried Gowager, Sportpesa, 12bet, Genting, Mansionbet and Redzone. Guess what? I got the same error message. I reached out to Betuk on live chat a few days later to ask if they could explain their restriction on my account. 'Ashley' the live chat person said he/she would look into it with the sports team. He/she came back to me a some time later and wrote, " Our sports team are going to investigate this for you Thomas and they will email you as soon as possible". This was on the 6th June, of course I have heard nothing since then.

I understand that two or more of the bookies listed above is related to FSB technologies however most of these bookies are not formally connected to each other so the fact that they have all decided to restrict my accounts on the same day seems very dodgy. I guess it would be very hard to prove it but I believe there has been a massive abuse of my data privacy. Surely it cannot be coincidence that 8 bookmakers decide to restrict me on the same day.

Like I said, I guess there is little I can do about this but I thought it might be useful to share. Thanks for reading.
Tom

Jimmy Justice
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Re: Possible data privacy breach

Post by Jimmy Justice » Sun Jun 16, 2019 11:17 am

Hi Tom,

Thank you for posting this, it is a very important topic.

Our understanding, which may be wrong, is that FSB Technology shares data between all the bookmakers that use its 'white label' licence (https://www.gamblingcommission.gov.uk/f ... sites.aspx). They certainly use Iovation, which means all the e-device data Iovation steals without you knowing unless you dig deep into their T&Cs and/or privacy policy between their 'white label' licensees. I can't remember, but it's possible that Iovation isn't even mentioned in FSB's policies.

We've been trying for over 12 months now to get the Gambling Commission and the Information Commissioner's Office to do something about this situation in general, not just FSB. We are convinced that it is a breach of UK/EU privacy law, but what can we do as volunteers if the regulators refuse to do anything.

The best thing you can do is send an email to the ICO (casework@ico.org.uk) copied into the GC (info@gamblingcommission.gov.uk) outlining what has happened to you, asking if they will do anything.

According to our inbox (we've been sent copies of masses of communication between them and customers) FSB are extremely secretive about this practice, therefore it is very difficult to get information out of them. You can try a subject access request (https://ico.org.uk/your-data-matters/yo ... of-access/), but the correspondence we have suggests FSB and Iovation appear to play customers off against each other.

Like I say the best thing to do is report your experience to the ICO & GC. At some point surely they will have to address this blatant abuse of peoples' privacy. As may be obvious due to the tone of this reply, I and other volunteers that head J4P are totally fed up with the regulators in the case of this issue.

I hope this helps, however little.

JJ

thomash
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Re: Possible data privacy breach

Post by thomash » Sun Jun 16, 2019 11:42 am

Hi Jimmy,

Thanks for getting back to me so promptly. I am hugely appreciative of all the work you do on behalf of people like me. I have emailed the ICO and GC as you suggested. I will post on here if and when I get any response.

Many thanks
Tom

Jimmy Justice
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Posts: 719
Joined: Wed Jan 13, 2016 9:16 am

Re: Possible data privacy breach

Post by Jimmy Justice » Mon Jun 17, 2019 7:48 am

Hi Tom,

Thank you.

As you say please do let us know how you get on. You can now post with no approval process.

JJ

mick
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Re: Possible data privacy breach

Post by mick » Mon Jun 17, 2019 9:33 am

Hi Tom and cheers for sharing your above "unhappy coincidences" Re my own on line accounts i only discovered and suffered the consequences of spyware when it was to late. This aside i also suspect that some of these so called Traders have unofficial reciprocal arrangements concerning swapping information about what they view as good or bad customers.

Shame they do not spend this time learning the basics of form and odds compiling because then there would be no need. I seldom feel any sympathy for Bookmakers but certainly some for their customer care employees who are just used as cannon fodder for the "traders" to hide behind.

edsisto
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Joined: Sun Jan 28, 2018 4:35 pm

Re: Possible data privacy breach

Post by edsisto » Tue Jun 25, 2019 3:51 pm

So I have just opened an account with TLC bet, never even been on their site before, let alone had an account.

I noticed that the first bet I tried to place, £30 @ 3.5. The bet got sent to a trader for review because it was too big. I did not make a type, £35 @ 3.5.

I went on chat to query this and I was told, as usual : "I can confirm the traders have applied restrictions on your account, please note this may not be applicable to all bet or markets.".

So TLC bet use TGP for their sportsbook. So they have restricted my brand new account before I have placed a bet. So this means, logically, the only reason can be they have acquired information about me from other bookmakers, correct?

Jimmy Justice
Site Admin
Posts: 719
Joined: Wed Jan 13, 2016 9:16 am

Re: Possible data privacy breach

Post by Jimmy Justice » Wed Jun 26, 2019 9:05 am

Thank you for your post.

I've checked their website, they use Iovation, so this is the most likely answer.

If you don't know already Iovation steals the identity of your e-device usually without you knowing. This data is then shared between companies who subsribe to Iovation. Is it a privacy data offence? In our eyes and in the eyes of every lawyer I've spoken to; yes. In the case of the UK Gambling Commission and most importantly the UK Information Commissioners Office it would seem they interpret things differently and care little about this practice.

It's possible it isn't Iovation data. It could be that you have been restricted by another company in the TGP group. This data transference would then be perfectly legal.

I hope this helps?

JJ

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