Fansbet Balance Confiscation Problem

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Jes1981
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Posts: 1
Joined: Sat Jun 15, 2019 7:18 am

Fansbet Balance Confiscation Problem

Post by Jes1981 » Sat Jun 15, 2019 9:41 am

Hi
I have a problem with Fansbet. Last week they had a promotion on sports where you get back 2% of everything you bet in their sports book up to £300. I opted into this using a drop down box on their deposit page, originally depsoting £1,000. I made a few bets and quickly lost £300 of that but re-depsoited to bring it back to £1,000. Anyway from then on I made several bets and ended up with £1,360 in my account including the £300 bonus.

I went to withdraw on the Saturday and it took a while for it to be processed but around Wednesday I went to check the withdrawal status and it said “cancelled” so I queried this and on Friday I got back the following email:

“Hope this finds you well.

Please notice the winnings were confiscated due to cashback bonus abuse on discretion of the Payments department. The balance was adjusted with - 1,363.36 GBP due to betting below the minimum odds. Hence, withdrawal was cancelled and the balance confiscated as such behaviour is against the terms.

You may see the terms regarding the cashback offer here or under Promotions page on the site. Please see below the terms a point on our general terms and conditions concerning this rule.

Terms and Conditions
Select the bonus in the drop-down list and deposit £10 or more.
Deposits with Skrill and Neteller do not qualify for this promotion.
This offer entitles you to 2% Cashback on sportsbook turnover – up to £300.
Minimum odds per bet to qualify for Cashback is 1/2 (1.5). Bets below the minimum odds will lead to bonus cancellation and cashback being revoked.
To convert earned Cashback to cash, go to: ‘My Profile’, click on “Bonuses” then ‘Convert’.
Max bet is £3,000.
Wager £15,000 or more to receive max Cashback.
Cashback is triggered by turnover on Sports. Bonus- and Casino bets do not qualify.
Cashback is credited without wagering and will be available once the qualifying bet is settled.
Cashback is capped at £300.
Cashed out bets do not qualify.
Currency equivalents apply.
This offer is available between Friday (12:00) and Sunday (23:59) every week until stated otherwise.
Once claimed, the bonus expires after 7 days. Bets must be settled before expiry.
FansBet reserves the right to cancel bonus eligibility, bonus amount and any associated bonus winnings of a customer or a group of customers following suspicious betting patterns that could result in generating guaranteed profit. This suspicious activity might include, without being limited to, hedge betting or common betting patterns across identical events/markets/selections.
Wagers below 1/2 (1.5) odds will result in bonus cancellation and cashback being confiscated.
General bonus terms apply.

2.3.11. The Operator reserves the right to perform enhanced due diligence in respect to withdrawals of funds not used for wagering and to review your behavior on the site and use of games for irregular gaming patterns. The Company reserves the right to withhold and/or confiscate withdrawals in case the Player fails to pass due diligence or/ and the Company deems that irregular gaming pattern have occurred.

We do apologise the case, but do must refer to the terms concerning the matter as it can't be changed for one player. In case you wish to inquire further about this case, please do not hesitate to contact us again.”

Anyway, there was a further email from me to them but they pretty much repeated the above.

Now some of the bets placed were below the 1.5 minimum odds but I do not see how that can mean that they can confiscate all of the money in there especially as the bonus was for £300 which means that a little over £1,000 of that balance was actually my own. An extreme example to follow through this problem could be that you deposit £1 million in there and bet £5 and odds of 1.25 and claim back 10p cash back then does that give them the right to confiscate every penny of the million in there?

Anyway, please can you help, I feel this is entirely unfair, if they want their bonus back then I would have been fine with that but I believe that just over £1,000 of that balance is mine.

If you need any more information then let me know.

Thanks

Jimmy Justice
Site Admin
Posts: 719
Joined: Wed Jan 13, 2016 9:16 am

Re: Fansbet Balance Confiscation Problem

Post by Jimmy Justice » Sun Jun 16, 2019 10:52 am

Hi,

Thank you for your post.

As they are citing the following term as the problem they cannot keep your own money, i.e. what you deposited and didn't lose. ("Minimum odds per bet to qualify for Cashback is 1/2 (1.5). Bets below the minimum odds will lead to bonus cancellation and cashback being revoked.") Nothing in this term refers to keeping your money.

They may come back to you and claim they are invoking, "2.3.11. The Operator reserves the right to perform enhanced due diligence in respect to withdrawals of funds not used for wagering and to review your behavior on the site and use of games for irregular gaming patterns. The Company reserves the right to withhold and/or confiscate withdrawals in case the Player fails to pass due diligence or/ and the Company deems that irregular gaming pattern have occurred." To do this they will need to provide concrete evidence of a misdemeanour on your part.

I've attached our advisory leaflet which outlines all your options. Based on what you outline and nothing else, I don't have Fansbet's side of the story they can't steal your money, so I would lodge a complaint with 'Resolver' immediatley and email their CEO telling the person you've done this and asking for the issues to be sorted out. If that fails you then have to escalate things again to their ADR. Don't bother with customer services they will be programmed to tell you to get lost.

There is no point complaining to the Gambling Commission unless you simply wish to want them to note your complaint as they won't help you personally.

I hope this helps, if not, do come back me to me again.

JJ
Attachments
Know your rights when betting 11-18.pdf
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