Ladbrokes won't pau

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jobeenfitz
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Ladbrokes won't pau

Post by jobeenfitz » Fri May 03, 2019 9:52 am

Wednesday evening, half time Barca v Pool Ladbrokes were giving enhanced odds on Salah to score 2nd goal 12/1 and Messi to score 2nd goal 7/1.

I decided to back Messi, €5 @ the 7/1.

As soon as the bet receipt came up I knew there was a mixup, my online bet receipt showed Salah @ 7/1.

I knew there was a mistake because I clicked Messi, also if I had bet Salah the price would have been 12/1.

I went on Ladbroke live help but there was 9 in queue and I was watching game on phone so I just logged out.

After the game my account was credited €40.

Next morning the €40 payment was reversed.

I've been on to a couple of Ladbrokes departments with no joy.

I screenshot the offers at the time. Some sort of glitch wth Ladbrokes sight generated the wrong name but the correct price on bet receipt.

I was offered that I could void my bet and have €5 refunded but I refused on principal.

Ladbrokes are not willing to look at this and I'm not happy.

They have the power and I lose.

Just wondering if anybody placed a bet on Ladbrokes app on this also?

Jimmy Justice
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Re: Ladbrokes won't pau

Post by Jimmy Justice » Fri May 03, 2019 11:34 am

Thank you for your post.

For me this is the crucial bit that you need proof of:

"As soon as the bet receipt came up I knew there was a mixup, my online bet receipt showed Salah @ 7/1. I knew there was a mistake because I clicked Messi, also if I had bet Salah the price would have been 12/1."

If you have this, you hint that you do, please have a read of the attached leaflet and don't give in.

JJ
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Know your rights when betting 11-18.pdf
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jobeenfitz
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Re: Ladbrokes won't pau

Post by jobeenfitz » Fri May 03, 2019 12:02 pm

Since I posted earlier Ladbrokes have credited my account by €18. No notification as to why or even why this amount.

When I look into banking it jus says resettlement €18.

jobeenfitz
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Re: Ladbrokes won't pay

Post by jobeenfitz » Fri May 03, 2019 12:37 pm

So Ladbrokes credited my account today by €18, no notification. I don't know why it's €18 and not €40.
When I look in banking on LB app it says resettlement 18.

jobeenfitz
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Re: Ladbrokes won't pau

Post by jobeenfitz » Fri May 03, 2019 12:50 pm

Just received email from LB and my screenshot
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jobeenfitz
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Re: Ladbrokes won't pau

Post by jobeenfitz » Fri May 03, 2019 10:28 pm

Just got settlement of €18 and request to send screenshot of Their offer i.e. Messi 7/1 which I sent on to them.
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jobeenfitz
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Re: Ladbrokes won't pau

Post by jobeenfitz » Sat May 04, 2019 8:43 am

After sending screenshot of LB enhanced offer on Messi, LB paid the €40. Alls well.

Jimmy Justice
Site Admin
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Joined: Wed Jan 13, 2016 9:16 am

Re: Ladbrokes won't pau

Post by Jimmy Justice » Sat May 04, 2019 8:53 am

Hi,

Good outcome, well done.

It has to be said though, what an utter shambles on Ladbroke's part.

JJ

jobeenfitz
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Re: Ladbrokes won't pau

Post by jobeenfitz » Sun May 05, 2019 1:21 pm

Sorry for being a negative nelly but it seems to take an awful long time for posts to appear on this thread/site. Maybe it was just a bad day but if not, very poor.

Jimmy Justice
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Joined: Wed Jan 13, 2016 9:16 am

Re: Ladbrokes won't pau

Post by Jimmy Justice » Mon May 06, 2019 8:59 am

No problem, always good to know if there's some sort of issue.

Could you be more precise (exact time delay, when, etc). We do have far more security than just about any forum in the world in an attempt to avoid lots of abusive posts or swearing, and if a person's posts still need manually approving, as a volunteer service we only do this once per day.

As stated, we are a volunteer service with no income, because we flatly refuse to be 'infected' by corporate gambling money. Our founder pays for everything that J4P does out of his own pocket. This means we can't afford to pay for 24 hour monitoring and slick software, e.g. this forum sfotware is a basic free licence version, but I will investigate if anything can be done if there is a fault.

Regards,

JJ

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