Paddy power ignoring loss limits and say I need seperate ones from poker

There is a lot of PR surrounding the issue of problem gambling, but does reality really live up to the hype. Discuss your experiences here, e.g. self exclusion failures.
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avfczac
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Joined: Thu Jan 31, 2019 4:04 am

Paddy power ignoring loss limits and say I need seperate ones from poker

Post by avfczac » Fri Feb 01, 2019 8:53 pm

I had set loss limits on paddypower and selected all products, to my understanding this meant poker too as there was no mention anywhere or in there t and c’s That poker needed a separate one, I was then allowed to lose more than my loss/transfer limit on blackjack and roulette through poker, they are un willing to help and said I should of set separate ones, I have screenshots from live chat saying that yes poker is included when setting loss limits, what steps should I take next?

Jimmy Justice
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Posts: 630
Joined: Wed Jan 13, 2016 9:16 am

Re: Paddy power ignoring loss limits and say I need seperate ones from poker

Post by Jimmy Justice » Sat Feb 02, 2019 10:09 am

Hi,

You should register your dispute with 'Resolver' and take it from there.

We've never seen a dispute like this before, so please do keep me informed of progress. As well as the live chat evidence you have, please have a look at their relevant terms and conditions.

I've attached our advisory leaflet.

JJ
Attachments
Know your rights when betting 11-18.pdf
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Jimmy Justice
Site Admin
Posts: 630
Joined: Wed Jan 13, 2016 9:16 am

Re: Paddy power ignoring loss limits and say I need seperate ones from poker

Post by Jimmy Justice » Sat Feb 02, 2019 10:10 am

Sorry, that should say re-look at their T&Cs and take a copy.

JJ

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