Returning to this problem which causes plenty of frustration,if the GC will fine when clear fault is established then they must know what the legal verification requirements are.? Therefore it should not be a problem to let both the bookmakers and there customers know these.Jimmy Justice wrote: ↑Wed Mar 07, 2018 9:38 amAgreed.
The CMA investigation is dealing with this now. I can't promise, but I suspect they will report to the GC mid this year and new guidelines will be introduced after this. The GC has already said they will begin to fine companies who abuse 'Know your Customer' to delay withdrawals where there is clear fault.
I opened an account this year with a long established UK Bookmakers and sending copy's of my birth certificate and one utility bill was all that was required to enable withdrawals,but others demand far more when withdrawal is attempted so if the former complies with the law then the latter should not be occurring.!
Based on my own experiences i would urge all members to seek KYC and withdrawal verification prior to making your first deposit,this may save you some grief.! I would also ask for e mail confirmation of this.