General Data Protection Regulation (GDPR)

This is a forum for discussing privacy abuse. Some bookmakers secretly use insidious tracking techniques on computers and smartphones. The one product most talked about is 'iesnare', which is never specifically mentioned in terms and conditions, but there are plenty of other privacy abuses you may not be happy with. Let everyone know.
BearHawk
Supporter
Posts: 2
Joined: Wed Mar 13, 2019 7:31 pm
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by BearHawk » Wed May 01, 2019 5:58 pm

Jimmy Justice wrote:
Fri Mar 15, 2019 9:19 am
Hi,

Thank you for your post.

Under GDPR, legally these companies have to provide you with everything they hold about you.
As I wasn’t convinced they gave me everyone they held (given I had nothing back on records, emails or meeting minutes discussing my account) I sent of a reply to which they said they needed (a further) two months due to the complexity.

Disgraceful delaying behaviour, failing to answer me fully the first time then starting the clock again and setting it to two months.

Problem I have with several bookmaker accounts is open bets I don’t think I should burn by closing and asking for a personal data purge.

Jimmy Justice
Site Admin
Posts: 915
Joined: Wed Jan 13, 2016 9:16 am
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by Jimmy Justice » Fri May 03, 2019 9:01 am

Hi,

Thanks for your post and you can now post freely.

This is something you should be informing the Information Commissioner's Office about. Firstly, it is illegal not to provide a full SAR and secondly, although available to them legally, the extension really is 'taking the mickey' in these circumstances.

The ICO will do nothing, which is frustrating, but they have told us that if enough evidence comes their way, they eventually will.

JJ

BigAl
Supporter
Posts: 1
Joined: Tue May 21, 2019 8:50 pm
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by BigAl » Thu May 23, 2019 10:31 am

This is the response I got from Boyle sports on an account not used since 2015. Have requested again for data. If they do no comply who do I complain to? Thanks

Thanks for your response.

First off, we thank you and fully appreciate for the effort of letting us know about this. In line with your query, please know that the Trading Department has restricted your account and as they reserve the right to do so, such a decision cannot be appealed. Our Trading Department assesses bet submissions in great detail and may on occasion elect to restrict accounts wherever they deem appropriate.

As they do not provide us with the exact details on the parameters they use to carry out these checks, we cannot offer you any further information at this time. Moreover, we have now closed your account as requested. If you ever wish to reopen the account just let us know and we would be more than happy to help you with this.

Furthermore, under the EU General Data Protection Regulation customers do have the right to be forgotten (RTBF). This means that a company can only hold any personal data if there is a specific business purpose for doing so. In this instance, regulations from our payment providers and our customer protection policies dictate that we must retain data for a full seven year period after account closure. This is fully compliant with our GDBR requirements.

If you contact us after the seven-year period has expired we will process this request for you, of course. I’m sorry I can’t help you with this for now.

If there is anything else we can do for you, just let us know.
Kind Regards,

Michael.

BoyleSports Customer Support.

Jimmy Justice
Site Admin
Posts: 915
Joined: Wed Jan 13, 2016 9:16 am
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by Jimmy Justice » Fri May 24, 2019 8:28 am

Thank you for posting this.

"In this instance, regulations from our payment providers and our customer protection policies dictate that we must retain data for a full seven year period after account closure."

I would very much doubt that their "payment providers" are dictating anything too them, especially the seven year period as there is no law that dictates this time period under GDPR. It maybe their "customer protection policy", but I doubt you will find it anywhere in their T&Cs and privacy policy.

"Can only hold any personal data if there is a specific business purpose for doing so." This is partially true, but it lacks clarity, so does not strictly follow GDPR law. If they'd have said, "We can hold any personal data in order to protect our profits," it would be nearer to complying with GDPR and could then be specifically challenged. Of course they are unlikely to do this, because it would affect future recruitment of customers.

If you live in the UK please complain to the UK Information Commission's Office or if you live in Ireland the Irish equivalent. All contact details are on their websites.

Our experience with the UK ICO is that you'll not get any sort of clarity as to what a gambling company is allowed to do. J4P has spent many hours trying to get the GC and ICO to provide clarity to customers, but as yet they haven't. We suspect it's because they also do not like the message it would send out, e.g. gambling companies will keep your personal data until you die.

It's important that people complain. I can't stress this enough. If people don't, nothing will change.

Your posts will appear immediately from now on.

JJ

gdprboy
Supporter
Posts: 5
Joined: Tue Apr 16, 2019 10:28 pm
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by gdprboy » Mon Jul 01, 2019 2:38 pm

Hi,

What can I ask for from IBAS once my case has been settled?

Can I ask for all correspondence between them and the bookmakers regarding my complaint?

Thanks

Jimmy Justice
Site Admin
Posts: 915
Joined: Wed Jan 13, 2016 9:16 am
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by Jimmy Justice » Tue Jul 02, 2019 9:02 am

You can ask IBAS for all the evidence that was sent to them by the company and the correspondence. If they refuse send a subject access to both IBAs and the company. They can't refuse then.

gdprboy
Supporter
Posts: 5
Joined: Tue Apr 16, 2019 10:28 pm
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by gdprboy » Wed Jul 03, 2019 8:23 am

Thanks

gdprboy
Supporter
Posts: 5
Joined: Tue Apr 16, 2019 10:28 pm
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by gdprboy » Sat Jul 13, 2019 8:03 pm

Something about what we are being told by bookmakers about deletion of data doesn't sit well with me at all. It can't be correct. They can't surely use their ability to restrict punters as an excuse for not deleting data.

As such, I've had an idea and I'm wondering if I'm mad or not so I'll run it by you first Jimmy.

1. I will find a lawyer who is prepared to take the case on.
2. I'll ask him for a price as near to possible as he can give, both best case and worst case scenarios.
3. I'll start a go fund me or similar to pay for the case.
4. I'll start the fund raising off with £1000 of my own money (I mentioned this to you on twitter recently)
5. If we reach the target I'll go ahead with it and if not I'll make sure gofundme refunds the money to everyone who donated.

What do you think?
Would you and Paul help promote the gofundme on twitter for me? I'd be happy providing you with my personal information.

Jimmy Justice
Site Admin
Posts: 915
Joined: Wed Jan 13, 2016 9:16 am
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by Jimmy Justice » Sat Jul 13, 2019 8:23 pm

Whilst I'm never keen to recommend legal action to anyone I have to say that I and another J4P original member have come to the conclusion that the ICO, perhaps influenced by the GC, are not going to do anything on this topic anytime soon.

I'm not legally qualified, so what follows should not be taken as legal advice, but people in Ireland have already taken gambling companies to court over privacy disputes. My understanding is that these cases were settled out of court, probably because the companies knew they would lose. See: https://www.thetimes.co.uk/article/padd ... -z7wfqn6g0

I can try to find more out about these cases, but it will be difficult due to the NDAs.

There are some privacy issues where the law is definitely being breached, re data deletion my view is not as strong, but I think a good privacy lawyer would know. What I can do is provide a specialist privacy lawyer with all relevant information relating to gambling codes and conditions and how these interact with privacy law. I think all that is needed to start with is an opinion on a way forward (that maybe no), as opposed to pricing up actual legal action.

J4P will certainly promote a 'Just Giving' page that you setup, so long as we know what the exact contract is with JG and who will handle the money. We can't do this ourselves, because we don't accept money from any source, which may sound crazy, but it means will are truly independent.

I hope this helps?

If you wish to chat about things we can setup a phone call using private messaging on here or using info@justiceforpunters.org

JJ

gdprboy
Supporter
Posts: 5
Joined: Tue Apr 16, 2019 10:28 pm
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Re: General Data Protection Regulation (GDPR)

Post by gdprboy » Sun Jul 14, 2019 1:38 pm

As any case would be funded (hopefully) by multiple people I'd be very insistent from the outset that we will not be silenced by NDA's and we will not settle. That achieves nothing although I can see why individuals may do this.

I'll email you this week Jimmy and setup a time for a call.

With regards to the funding I was thinking of asking someone with a big presence on social media like Caan Berry to be in charge of the funding along with me. Would give it a bit of clout and he is as frustrated with the bookies just as much as I am.

Anyway we can talk more when we organise a call. Cheers.

Post Reply
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1266: count(): Parameter must be an array or an object that implements Countable

Who is online

Users browsing this forum: No registered users and 0 guests