Sunbets won't honor their promotion

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Sunbetsucks
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Joined: Fri Dec 23, 2016 7:36 pm

Sunbets won't honor their promotion

Post by Sunbetsucks » Tue Dec 27, 2016 10:21 pm

Thanks for letting me join your forum :D

I've got an ongoing problem with Sunbets but they've just started outright ignoring me now so not sure what to do next.

http://imgur.com/a/7vM1F

They ran an advent promotion were they promised to double your winnings if your horse won at Ascot. My horse did go onto win but Sunbets only gave me a £25 free bet.

After waiting a week for a reply I got this which proves they can't even read their own terms and conditions:

"In this double your winnings promotion the maximum free bet was £25. So even though double your winnings was £85 the maximum free bet given is £25."

I replied with a screenshot and asked them where it says that the free bet was limited to £25.

"This was highlighted on the page in Red. 'Max free bet £25'"

...Am I taking crazy pills or is that clearly not true?

The customer service rep seemed so confident I started questioning my own sanity, but then I am pretty sure I'd have seen Max Free bet £25 in red since I've looked at the promotion often enough.

They've since decided to stop replying so I suppose I'll try IBAS but I am not even sure if they're trying nowadays. I actually submitted a previous claim in April and have only eve received a confirmation that they got the complaint but nothing else.

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