FSB TECHNOLOGY

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RIT
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Re: FSB TECHNOLOGY

Post by RIT » Sat Jul 07, 2018 5:07 pm

FSB Technology haven`t contacted me this week BTW, hoping they forget about it but could be another few weeks before I am safe.

Jimmy Justice
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Re: FSB TECHNOLOGY

Post by Jimmy Justice » Mon Jul 09, 2018 9:26 am

Nothing about your last two posts surprises me.

Talking to the GC & DCMS about these matters is like banging your head against a brick wall. They both know that customer service is awful throuoghout the industry and use of T&Cs is unfair for many reasons including exploiting people and effectively banning others who have ability.
The whole thing is a joke and 10 years from now people will look back and think how the hell was all this allowed to happen.

Utter disgrace.

JJ

RIT
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Re: FSB TECHNOLOGY

Post by RIT » Mon Jul 09, 2018 1:11 pm

Hello Roger,

Further to my previous email, I note that we are yet to receive a revised 'Statement of Earnings' from you. I would therefore be grateful if you could arrange for this to be forwarded to us at your earliest convenience.

Kind regards,

Tom
FSB Tech Customer Support



Just ignoring them now , will see what happens.

Jimmy Justice
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Re: FSB TECHNOLOGY

Post by Jimmy Justice » Wed Jul 11, 2018 8:50 am

Fair enough.

JJ

RIT
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Re: FSB TECHNOLOGY

Post by RIT » Thu Jul 12, 2018 10:51 am

I have emailed the Gambling Commission about this today , interested to see if they reply with any sensible advice or more realistically, interested to see if they even bother to reply.

Jimmy Justice
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Re: FSB TECHNOLOGY

Post by Jimmy Justice » Fri Jul 13, 2018 8:06 am

Please do let me know what happens, because we are preparing a dossier (not a dodgy one) on FSB Technology for submission to the GC. Basically we're fed up of getting complaints about the lack of clarity for coustomers of how their licence operates across numerous gambling brands. It appears to be very confusing for many customers. 'White licensing' as it's termed is not 'fair and open' due to this lack of clarity, thus it doesn't fulfil one of the GC's main aims. FSB can still run their platform and receive relevant income from the various brands, but these brands should have their own UK licence, which would help immensely in a number of cases we have.

JJ

RIT
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Re: FSB TECHNOLOGY

Post by RIT » Mon Aug 06, 2018 11:11 am

Wow the Gambling Commission have actually replied to me and it looks like they are siding with FSB Technology:


Thank you for contacting the Gambling Commission regarding FSB Technology.



From the information you have provided, we understand that an operator has asked for proof of ID and income. You have sent in proof of ID but they have requested wage slips as you have met the £10,000 threshold. They have informed you that this is a requirement set by us, but then advised you it is their own policy.



Please note, FSB is a software provider. You should be corresponding with the betting company.



In order to help prevent activities related to money laundering and terrorist financing, licensees should act in accordance with the Commission’s guidance on anti-money laundering, The Prevention of Money Laundering and Combating the Financing of Terrorism - Guidance for remote and non-remote casinos.



To be absolutely clear, all of our licensed operators are required to ask for proof of funding and source of income by us. Operators have a responsibility to uphold the three licensing objectives set out in the Gambling Act 2005 (the Act). The first of those licensing objectives is to prevent gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime.



If you do not feel comfortable in providing this information, you may wish to review the operators Privacy Policy. This policy covers what is done with the data you provide and how it is stored etc.



We cannot see the entire correspondence between yourself and the operator. Remote operators need to carry out enhanced customer due diligence at the withdrawal stage of the transaction. Before an operator pays money out to an individual they must satisfy themselves that the money is going to the correct person. Operators are required to conduct AML (Anti Money Laundering) checks throughout their business relationship with a customer. This is part of their licensing objectives, it is important that an operator can continually access and understand information relating to the gambling activity of that customer.



It states in our compliance advice;



“For casino operators, a key requirement of the Money Laundering Regulations is to make checks on customers. Two approaches can be adopted by casino operators:

identifying and verifying the identity of all customers on entry to the premises
undertaking identification and verification when a customer approaches a deposit, spend or win of €2000.”

However, whilst the €2000 is the minimum amount we expect operators to perform this check, anything above that amount is a business decision. The operators own policy may state that £10,000 is the threshold. If you are unhappy with this we would recommend raising a formal complaint. You can do this by following the operators internal complaints procedure. This can be found in their terms and conditions.



For more information on operators anti-money laundering requirements, please see here.



Please be aware, it is not within our regulatory remit to become involved in individual disputes between individuals and operators. Our role is to make sure that an operator abides by the licensing conditions and adheres to the Licencing Conditions and Codes of Practice (LCCP). We must be clear that we can only look into matters from a regulatory perspective to see whether we believe the operator has breached any licence conditions.



Thank you for contacting the Gambling Commission. Your Gambling Commission reference number is; 1-150827481



To help us to continually improve our service, we would be grateful if you could complete our short online survey. Please click on the following link should you wish to complete the survey: https://www.surveymonkey.co.uk/r/63RPKWN



Yours sincerely,



Marianne Mason

Contact Team Advisor

GAMBLING COMMISSION

Victoria Square House

Victoria Square

Birmingham B2 4BP

Tel: 0121 230 6666

www.gamblingcommission.gov.uk



For information about how and why we use personal information and who to contact with any queries about this, please see our privacy statement on our website.







I haven`t heard from FSB Technology for a few weeks now, hopefully they have forgotten about me or have given up.

Jimmy Justice
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Re: FSB TECHNOLOGY

Post by Jimmy Justice » Tue Aug 07, 2018 8:00 am

This is a reply that shows a lack of understanding of the situation. I'm away at present, so don't have time to read everything again. Did you tell the GC they don't do this for big losing customers?

Also, they have completely ignored that FSB Technology is sticking their nose in where they're not licensed to do so. They've even pointed this out, but then ignored any comment on it, except putting the onus on you.

Give me a shout next week and we can work together on doing a reply. I will make sure it reaches senior management. If you don't wish to do this, just say, I'm offering.

JJ

RIT
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Re: FSB TECHNOLOGY

Post by RIT » Tue Aug 07, 2018 9:30 pm

Yes definitely, that would be great.

Like you said, I think they have totally misunderstood the situation.

Del
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Re: FSB TECHNOLOGY

Post by Del » Fri Aug 17, 2018 3:49 pm

That GC reply is typical of their professional buck passing of enforcing their own LCCP.

The paragraph on operators only being required to perform enhanced checks on a customer for withdrawals highlights how little even the GC care about where the money came from.

If that is their stance then it clearly does not account for someone losing a fortune of somebody else's money. It could only be effective if that losing customer was trying to withdraw a substantial sum. If even the GC cannot see how utterly useless that approach is then no wonder they get so many fraud cases thrown on their desk from the courts.

They are basically saying that, at the end that their remit as regulator is to ignore customer complaints about their licensees and only enforce the LCCP when they feel like it.

Or when they are forced to by a court case involving fraud and gambling.

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