888.com black problem

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Stefan
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Joined: Tue Jul 04, 2017 6:40 am

888.com black problem

Post by Stefan » Tue Jul 04, 2017 1:20 pm

Hi there looking for some advice I was playing live blackjack on the 888.com website on my phone I had a bet of £3000 on a hand and was delt 20 I went to press stand and it doubled me down taking another £3000 pound from player account making the bet £6000 and busting me when a 7 came in if it had stood like my intention was I would have won the hand. Now in all my playing with this site I had never doubled down and was already playing to my max limit really with £3000
The distance between the stand button and the double down is like a couple millimetres when using my phone but I definitely pressed stand as you do on a 20 but a double down was issued the dealer made no effort to question this rediculous move and I lost the 6000£. Which really more to the point means I lost 9000£ because I would have won the hand So I contacted the 888 team and after months of waiting and providing proof of income and such before they would help which is stupid because they took the mo et o questions asked in the first place I was offered a £500 settlement which I said I need to think about obviously after a week they just put the £500 into my gaming account and said the issue was settled without speaking with me They said there computer has it that I double down but I definitely did not but with the button so close if feel that it is set up for accidents like this to happen. I have not touched the £500 they put in my account and and really unsure if there is anything I can do can anyone advise me on my options Thanks for reading anymore details just ask.

Jimmy Justice
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Joined: Wed Jan 13, 2016 9:16 am

Re: 888.com black problem

Post by Jimmy Justice » Wed Jul 05, 2017 9:22 am

Hi Stefan

Thank you for your post.

I've attached our advisory leaflet, which outlines the options open to you.

I have to take what you say at 'face value', so what follows is based just on what you've outlined and nothing else.

888 will have T&Cs that allow them to do what they are doing and they can (will) (have) cite evidence that they only have access too, e.g. their computer says you 'doubled down'; so you are in a very difficult position.

Your 'defence' is based around gambling logic and skill as everything else you are claiming is just anecdotal and your unproven claims. If this sounds harsh, I'm sorry, but we always try to be honest, because it's not our role to give people false hope.

I think you are at the stage where you can complain to IBAS as you've corresponded with 888 for a long time. Will IBAS find for you? I don't know, but I think the best you could hope for is a return of a percentage of your stake?

You could start a small claim in the UK courts, but I would not do this without having a consultation with a lawyer first. If you can afford a lawyer and barrister you may have a chance of a court finding for you, if expert witnesses supported the gambling logic/skill angle, but doing this efficiently as a small claim without legal backing would be slim. It is worth looking at this url: https://www.lawworks.org.uk/legal-advic ... c-near-you as they may advise you where you could get some initial free advice.

Gambling companies usually do settle out of court, so a lawyer and barrister may not be needed, however I'm sure this would happen in this situation.

I'm not saying you can't get your money back, but what I am saying is; it won't be easy under the present regulations.

You also need to keep in mind that we are all volunteers at J4P and are not legally qualified, so please do not take this post as being legal advice; it is not, it is purely based on our experience of dealing with many betting disputes.

JJ
Attachments
Know your rights when betting 04-17.pdf
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mick
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Joined: Thu Feb 18, 2016 6:41 am

Re: 888.com black problem

Post by mick » Wed Jul 05, 2017 9:44 am

Although a little off topic the point i take from the OP is mention made of requiring to see details of the customers bank account and proof of income.This practice appears on the increase with the newer firms appearing on Odds Checker as part of "verification" especially when we dare attempt to with draw winnings.Strange there are no problems when we deposit.Imo this is a total piddle take which needs sorting and one way if you have experienced this OTT hoop jumping is to go onto all betting forums and social media and share that experience with as many people as possible.Name and shame would be effective if enough of us did so.

Stefan
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Joined: Tue Jul 04, 2017 6:40 am

Re: 888.com black problem

Post by Stefan » Wed Jul 05, 2017 9:49 am

Hey I appreciate your advise I know its a nightmare situation I think the design of these web sites to encourage problems like this is the issue I'm sure not the first to get caught out Once again thanks



The request to prove where the money was from is a a joke and I hand to provide proof of an inheritance which is upsetting to say the least just to have continue with a complaint but & 6000 bet is ok

Jimmy Justice
Site Admin
Posts: 912
Joined: Wed Jan 13, 2016 9:16 am

Re: 888.com black problem

Post by Jimmy Justice » Thu Jul 06, 2017 8:25 am

Re verification, it is very much a live topic and a massive problem. We know that there is an industry wide policy to delay or not pay casino winnings using verification or other means, when the winnings are 1K+. This is primarily because companies believe people will lose their winnings whilst waiting. We've had cases where people have lost over 5K whilst waiting for a withdrawal.

This is the focus of the next stage of the Competion and Markets Authority's investigation into online gambling company T&Cs. I've attached our guide. If people on here do not complain you are crackers. You won't get money back from the past, but everyone has a chance to influence the future. And who knows a situation may be created where refunds can be backdated?? Both the CMA and GC have now admitted to us they know the system needs major change.

Re your own dispute. We had a big disappointment yesterday that is relevant. IBAS found for a company regarding a casino dispute. The amount of money involved was into six figures. IBAS believed the company argument that their game software had malfunctioned when the customer was winning. Sadly, I think this case does provide an insight into yours if you went to IBAS, i.e. they will find for the company and say it was your finger's fault, as opposed to arbitrating on the whole logical gambling picture. Fortunately, we've been copying the GC into the six figure dispute and we're discussing the process of evidence gathering and how the customer can be offered a more equal deal.

I agree with you about website design; why wouldn't you when you can get away with it.

JJ
Attachments
Competition and Markets Authority Not paying out.pdf
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